Personalisation 

Personalisation means that people who use services receive the support they need quickly, easily and in a way that fits into their lives. They have control over their own care and the power to shape their own lives.

In the North West a series of conferences and seminars have significantly raised the awareness of the personalisation agenda with employers. We now have a good grip on the workforce issues that are emerging for employers such as:

• the range of skills required by front line staff
• staff training, development and qualifications
• their impact on management and support arrangements
• the commissioning of services

Useful documents

Personalisation success stories- how some social care providers have changed the way they work to tailor their services to meet the needs of individuals.

Top ten tips for providers moving into personalisation

Understanding support brokerage - FAQs

Skills for Care have launched principles of workforce redesign which set out seven ways employers can help their staff meet the challenges of personalisation.

Progression for providers - a simple self assessment tool which has been developed by providers and commissioners to help providers think about their progress in responding to the personalisation agenda.

"Getting started" toolkits

Skills for Care with Greater Manchester stakeholders have developed a toolkit for recipients to help get them started - "Getting Started - Direct Payment Customer Toolkit  It includes information on recruitment, money matters, health and safety and induction and learning. There is also an accompanying document for personal assistants "Getting Started" - Personal Assistant Toolkit

 

To find out more about this project contact:

Alix Crawford

Tel: 01625 424 139
Mobile: 07811 393424
alix.crawford@skillsforcare.org.uk